Who is responsible for your information?
This notice explains how Tip-Top Locksmith Ewell uses personal information when you visit this website, contact us or request locksmith services. For privacy enquiries, email info@tiptoplocksmithewell.co.uk, call 020 8087 0725 or write to 178 Kingston Road, Epsom KT19 0SF.
Information we collect
When you contact us, we receive the information you provide. This may include your name, telephone number, email address, property address or postcode, the service you need and details of your enquiry. Please provide only information needed to explain the job, and do not send access codes, payment-card details or other sensitive information through the enquiry form.
Our hosting and embedded service providers may also process technical information such as your IP address, browser type, device details and request logs when their services load.
How we use it and our lawful bases
- Enquiries and quotations: to answer your questions and take steps at your request before entering a contract.
- Arranged services: to organise and provide work and communicate about it, where necessary to perform our contract with you.
- Business administration and security: to keep relevant correspondence, resolve issues and protect services against misuse, where justified by our legitimate interests and balanced against your rights.
- Legal obligations: to keep records or disclose information where the law requires it.
Where consent is needed for a separate purpose, we will request it separately. Sending an enquiry does not sign you up for marketing.
Our enquiry form and map
The enquiry form is provided by Jotform. It loads automatically on the main and location pages, and submitted information is handled through that service. Jotform receives technical data needed to deliver the embedded form and may use cookies or similar technologies according to its configuration and policies.
The contact page contains an embedded Google Map. Loading it connects your browser to Google, which processes data under its own privacy policy. Our cookie policy explains more about these integrations.
Who may receive information?
Information may be accessed by people authorised to handle your enquiry and provide the requested service, and by providers supporting our forms, email, website hosting and business administration. Relevant information may also be disclosed to professional advisers or authorities when needed to meet legal obligations or resolve a dispute.
International processing
Online service providers may process information outside the UK. The locations and safeguards depend on the provider and account configuration. Where a restricted international transfer is made on our behalf, appropriate safeguards must apply, such as an applicable adequacy decision or approved contractual protections. Contact us if you need information about the arrangements relevant to your enquiry.
How long information is kept
We keep information for as long as it is needed to respond to an enquiry, arrange or provide services and manage follow-up matters. Relevant records may be retained longer where necessary for legal, accounting or dispute-resolution purposes. The appropriate period depends on the type of record, the purpose and applicable obligations; information should be deleted or anonymised when no longer required.
Your data protection rights
Depending on the circumstances, you may ask to access, correct or erase your personal information, restrict its use, object to processing based on legitimate interests, or receive a portable copy where that right applies. If processing relies on consent, you may withdraw it without affecting processing that took place before withdrawal.
Contact us using the details above to exercise your rights. We may need to verify your identity. You can also complain to the Information Commissioner’s Office.
Providing information and security
You can browse the site without submitting a form. If you do not provide the contact or job details needed for your enquiry, we may be unable to reply or arrange the requested service. We aim to limit access to personal information to those who need it; no internet service can be guaranteed completely secure.
Changes to this notice
We may update this notice if the website or the way information is handled changes. The date at the top identifies the latest version published here.